FAQ's
Got a few questions? We're here to help
ACCIDENTS - Do you help?
In the first instance, Insurance Cover responds to accidents and any damage to your vehicle, not Roadside Assistance.
Roadside Assistance is a membership product and does not cover Insurance. Insurance will cover issues such as towing when an accidents occur.
365 can help with accident co-ordination. We work with Insurers managing the Towing and Incident recovery for and on their behalf if requested to do so within a commercial relationship. Always refer to your Insurance group first.
In the unfortunate event that you are involved an accident, we’ll help by providing all the relevant questions you need to ask the other parties involved and advise you on whether the emergency services are required to attend.
We’ll also arrange to tow your vehicle to yours, or your Insurer’s, preferred smash Repairer, at yours or your Insurer’s cost.
If it is a your cost, we will than provide you with a quote. To proceed please provide your credit card details to us prior to assistance being provided. Prices will vary depending on variances such as time of the day, location and distance to be travelled, extent of damage to the vehicle (and the accident scene) which adds time to get the vehicle onto the tow truck itself.
If needed, we’ll also help co-ordinate alternative transport, at your cost, so you can continue your journey.
Roadside Assistance is a membership product and does not cover Insurance. Insurance will cover issues such as towing when an accidents occur.
365 can help with accident co-ordination. We work with Insurers managing the Towing and Incident recovery for and on their behalf if requested to do so within a commercial relationship. Always refer to your Insurance group first.
In the unfortunate event that you are involved an accident, we’ll help by providing all the relevant questions you need to ask the other parties involved and advise you on whether the emergency services are required to attend.
We’ll also arrange to tow your vehicle to yours, or your Insurer’s, preferred smash Repairer, at yours or your Insurer’s cost.
If it is a your cost, we will than provide you with a quote. To proceed please provide your credit card details to us prior to assistance being provided. Prices will vary depending on variances such as time of the day, location and distance to be travelled, extent of damage to the vehicle (and the accident scene) which adds time to get the vehicle onto the tow truck itself.
If needed, we’ll also help co-ordinate alternative transport, at your cost, so you can continue your journey.
ARE you affiliated or Part of the AUTO CLUB’s ?
365 are separate to Auto Clubs. We are a National Independent Service supporting Car Manufacturers, Dealers, Fleets, Brokers and Finance Groups. Case Managers respond to your call (or when the case is logged within the 365 Mobile APP) and oversee your case until completed. There's no down time, you won't be kept in the dark. Our qualified Repairers are independent and are referred to as the UBER of Roadside Assistance.
How many call outs IS INCLUDED IN MY Membership?
365 have an UNLIMITED number of call outs within our core Membership Structure.
We do have a 'Use and Abuse' clause - which is designed to stop people repeatedly using us for jump starts and other minor problems that occur, where the user (client/customer) refuses to have the vehicle fixed with a Repairer (mechanical group or Dealership). In these circumstances, 365 may elect to only provide assistance at the user’s expense. However, this is rare, as most members (clients/customers) understand that if a problem exists with the vehicle they are driving – they need to have it repaired.
We do have a 'Use and Abuse' clause - which is designed to stop people repeatedly using us for jump starts and other minor problems that occur, where the user (client/customer) refuses to have the vehicle fixed with a Repairer (mechanical group or Dealership). In these circumstances, 365 may elect to only provide assistance at the user’s expense. However, this is rare, as most members (clients/customers) understand that if a problem exists with the vehicle they are driving – they need to have it repaired.
WHAT COVER OPTIONS DO YOU HAVE, I'D LIKE TO COMPARE
Ok, we're happy to share our covers for you :)
Compare our plans: 365roadsideassistance.com.au/compare
Don’t forget to download our Mobile App for 24/7 assistance, right at your fingertips!
Compare our plans: 365roadsideassistance.com.au/compare
Don’t forget to download our Mobile App for 24/7 assistance, right at your fingertips!
DO YOU COVER OFF-ROAD?
No, it must be a sealed & public designated tarred road.
We can support you at your request wherever possible however, all costs for assisting you will be at your own expense. We cannot guarantee service in remote areas especially where the roads are not sealed and hard to navigate to.
We can support you at your request wherever possible however, all costs for assisting you will be at your own expense. We cannot guarantee service in remote areas especially where the roads are not sealed and hard to navigate to.
DO you do MINOR REPAIRS?
We do minor roadside repairs where possible if its safe to do so. We can determine and diagnose as much as we can from you at the time of the incident. Normally, we will assess and determine what needs to happen to get you going or take you to your Repairer. The costs of any parts supplied including batteries are at your expense.
DO you FIT BATTERIES?
Yes we do for 365 members or Commercial Clients as part of the Standard services we provide. The cost of the battery will be at the Customer’s expense. For this to occur you must have broken down, or, not be able to start your vehicle. Please note: Battery fitting is not part of a Battery delivery service for a vehicle that is still operating.
ARE YOUR SERVICE PROVIDER VEHICLES/TRUCKS BRANDED AS 365 ASSIst?
365 is a National Group with an ‘uber style’ approach to our Provider Network. We have 3,000 plus Providers that we use with access to over 20,000 Providers when redundancy and volume is required.
As part of 365’s Mantra - Working in Communities for Communities – we enable local support propositions in Cities and Regional towns across Australia. Investing into mechanical groups locally improve the lives and deliver real funds into those communities and helps the local economy. You will most likely know or know of the Provider who will be there for you 24/7 - 365 days a year. That’s the power of the In-SYNtric Model!
We're delivering to you and also to our Provider Network.
Supporting our local networks are the National Provider Networks such as Battery World, Marshalls, Midas and Nationwide Towing to name a few. This model means that we get to you faster, and when you download our Mobile APP, you'll know who is attending as soon as a Provider is allocated, and how close they are.
Roadside Assistance should make you feel safe and secure the moment you see the flashing lights approaching to help you. 365 goes the extra mile. Download our app today and be reassured that Assistance is right at your fingertips the moment you log a case or call. You'll see how close your Provider is to you. That’s the power of 365, and the reason Branded Trucks are not part of the 365 solution.
As part of 365’s Mantra - Working in Communities for Communities – we enable local support propositions in Cities and Regional towns across Australia. Investing into mechanical groups locally improve the lives and deliver real funds into those communities and helps the local economy. You will most likely know or know of the Provider who will be there for you 24/7 - 365 days a year. That’s the power of the In-SYNtric Model!
We're delivering to you and also to our Provider Network.
Supporting our local networks are the National Provider Networks such as Battery World, Marshalls, Midas and Nationwide Towing to name a few. This model means that we get to you faster, and when you download our Mobile APP, you'll know who is attending as soon as a Provider is allocated, and how close they are.
Roadside Assistance should make you feel safe and secure the moment you see the flashing lights approaching to help you. 365 goes the extra mile. Download our app today and be reassured that Assistance is right at your fingertips the moment you log a case or call. You'll see how close your Provider is to you. That’s the power of 365, and the reason Branded Trucks are not part of the 365 solution.
Do you TEST BATTERIES or check the car is ok?
We attend breakdowns only and are NOT a maintenance/serving or repair company. Our job is to keep you moving and be there when and if you breakdown.
You should call into your local Dealer/Repairer or Battery sales store close to you for that type of service. Having a well-managed maintenance schedule is wise to pre-empt problems before they occur.
You should call into your local Dealer/Repairer or Battery sales store close to you for that type of service. Having a well-managed maintenance schedule is wise to pre-empt problems before they occur.
CAN I REQUEST INSTANT EMERGENCY ROADSIDE ASSISTANCE?
If you're not a current member, you will need to purchase our 365 Emergency Cover. This is a Standard Membership Cover with a one year membership including a fee to support you immediately. The total is a one off payment of $359 and it covers part of the cost of supporting you straight away, plus an annual Standard Membership - so after this incident you'll have access to us for the next 12 months to use as you like :)
Purchase plans here
Once confirmed you can download, use our mobile App or call our 24/7 Call Centre on 1300 302 500 and we will assist you. Please note that we will not assist you for any issues that have occurred prior to purchase unless Emergency Cover is purchased.
Purchase plans here
Once confirmed you can download, use our mobile App or call our 24/7 Call Centre on 1300 302 500 and we will assist you. Please note that we will not assist you for any issues that have occurred prior to purchase unless Emergency Cover is purchased.
How do I Switch from my AUTO club to 365?
Simply, notify by calling/emailing or stopping your payment to your existing roadside support group, notifying them that you won’t be renewing.
- On the date of expiry, simply go to our website @ www.365roadsideassistance.com.au/compare
- Select your cover then enter your details and pay
DO YOU DO MOTORCYCLE ASSISTANCE
Yes, we do cover Motorcycles Nationally and support groups like Suzuki and many others at a dealership/group level also.
We are uniquely geared to understand and support your needs. For more information click here
We are uniquely geared to understand and support your needs. For more information click here
CAN I ADD MORE THEN ONE VEHICLE?
365 is a focused B2B Company and supports OEMS (Car manufacturers)/Dealerships/Fleets/ Insurers/Brokers and Banks.
We do enable Customers to add multiple vehicles providing one contact point. However, if it is less than 20 vehicles the customer will need to add these individually direct from our website.
If you are after solutions for vehicles numbering greater than this, please contact our commercial team at sales@365assistance.com.au
We do enable Customers to add multiple vehicles providing one contact point. However, if it is less than 20 vehicles the customer will need to add these individually direct from our website.
If you are after solutions for vehicles numbering greater than this, please contact our commercial team at sales@365assistance.com.au
WHAT IS THE DIFFERENCE BETWEEN AUTO CLUBS AND 365?
1. We are a competitor to NRMA/RACV/RACQ and have a completely separate National Membership offering.
2. The Auto Clubs in each state offer Roadside Assistance Memberships State based (read fine print) and in certain locations they state in their Terms that the member may be required to assist themselves. 365 Assist is National and we manage each case regardless of which state you are in.
3. Yes, the Auto Clubs are a robust valued member collective group, HOWEVER, 365 believe that this industry has been relying on old technology and practices for far too long and it's time for a change to meet the evolving business environment and unite communities in which we now live and work. By adopting our 'uber-style' approach and embedding our Client/Partners Network and Dealerships into a bespoke solution it enables full transparency with improved reach. Our B2B clients simply get more flexible and a higher level of engagement from 365 than from the Auto Club alternative.
4. Mobile App Technology and Roadside attendance average time reductions, together with the Network partnerships enables vastly improved experiences (branding support for our clients) to ALL customers of 365.
2. The Auto Clubs in each state offer Roadside Assistance Memberships State based (read fine print) and in certain locations they state in their Terms that the member may be required to assist themselves. 365 Assist is National and we manage each case regardless of which state you are in.
3. Yes, the Auto Clubs are a robust valued member collective group, HOWEVER, 365 believe that this industry has been relying on old technology and practices for far too long and it's time for a change to meet the evolving business environment and unite communities in which we now live and work. By adopting our 'uber-style' approach and embedding our Client/Partners Network and Dealerships into a bespoke solution it enables full transparency with improved reach. Our B2B clients simply get more flexible and a higher level of engagement from 365 than from the Auto Club alternative.
4. Mobile App Technology and Roadside attendance average time reductions, together with the Network partnerships enables vastly improved experiences (branding support for our clients) to ALL customers of 365.
CAN YOU HELP REMOTELY OR IN THE OUTBACK?
If you're member then we look to assist - calling on our National Network of Providers at our disposal.
Please review the list of benefits in each of our covers to assist you in making your decision - if the outback is of interest to you then our Premium plus cover is the one for you as it has the best distance coverage that 365 offers - with assistance from base to you and return of 250km. To our knowledge, no other group offers this distance.
We integrate and work with hundreds of Dealerships and thousands of repairers in a Case Management Platform to get a solution to you. Please note: You must be on a sealed designated road for us to cover this. See our terms and conditions.
Please review the list of benefits in each of our covers to assist you in making your decision - if the outback is of interest to you then our Premium plus cover is the one for you as it has the best distance coverage that 365 offers - with assistance from base to you and return of 250km. To our knowledge, no other group offers this distance.
We integrate and work with hundreds of Dealerships and thousands of repairers in a Case Management Platform to get a solution to you. Please note: You must be on a sealed designated road for us to cover this. See our terms and conditions.
WHAT ID Product Disclosure & Partnership Support?
We have a brochure outlining (not a PDS as described) the 365 terms and conditions, as well as all Payment and Member terms. See our terms.
We work with Insurance, Brokers, Fleet, OEM (Car Manufacturers and Dealership around the country and we may be added to those products as a membership value add. If this is the case please see the terms as gazetted to you by these groups. We are there to support you.
We work with Insurance, Brokers, Fleet, OEM (Car Manufacturers and Dealership around the country and we may be added to those products as a membership value add. If this is the case please see the terms as gazetted to you by these groups. We are there to support you.
HOW DO I CHANGE MY DETAILS?
For all 'Change of details', cancellations including registration changes, address or payment updates please contact our support team via email and they will help you. The team will help you and usually takes up to 48 hours to amend the details that you have requested.
If you are a Client Partner then please speak to your Account Manager and they will address for you.
If you are a Client Partner then please speak to your Account Manager and they will address for you.
DO YOU OFFER PREMIUM Towing & Mechanical Assist?
We offer premium covers with best in class coverage.
Whilst Premium covers 100kms we do have a more extensive option and is widely used by people travelling further than the metro area.
365 Premium Plus is the ULTIMATE peace of mind Cover with towing of up to 250Kms included. This provides you with one of the most effective and best of its kind product in Australia.
Click compare to view all our products and their inclusions.
Whilst Premium covers 100kms we do have a more extensive option and is widely used by people travelling further than the metro area.
365 Premium Plus is the ULTIMATE peace of mind Cover with towing of up to 250Kms included. This provides you with one of the most effective and best of its kind product in Australia.
Click compare to view all our products and their inclusions.
DOES 365 HAVE Trailer Cover - to 3.5 Tonnes?
365 recognises that some of our clients and customers have cars with Trailers (caravans, boating trailers, box trailers & horse floats) and yes, we have a membership to cover these options. This cover is designed to support you Nationally with 3.5 Tonnes for you trailer (plus the car you are driving) and has 100km regional towing range and Agistment cover. Yes it is truly a unique cover, but may just be perfect for you? For more detail go to Trailer Plus
If you are wish to talk to us re your portfolio or business needs then please contact us at sales@365assistance.com.au
If you are wish to talk to us re your portfolio or business needs then please contact us at sales@365assistance.com.au
I HAVE A PROMO CODE THAT'S NOT WORKING?
We do have partnerships with membership groups, rewards platforms and other commercial entities that encourage their clients to join 365. If this is the case, please see your introducing business group to ensure the correct code. Note: ONLY annual payments are available, and you must meet all our terms and conditions. This offer only applies to our Standard and Premium cover only.
HOW DO I JOIN THE PROVIDER NETWORK?
Being at the forefront of driving change within the Roadside Assistance Industry our strength and focus is both with Clients and Providers. As an integral part of our platform 365 continually encourages Dealerships and Repairer groups - Local & Nationwide to be a part of the National solution for ALL our Customers.
We're happy to welcome you into the 365 family! All you need to do is focus on our Quality Driven Initiatives and meeting Customer Adherence Guidelines by accepting our Service Level obligations.Together, we aim to deliver an exceptional Customer experience and service to those who need us when on the side of the road.
For more information or to send details /enquiries to us please contact our team by email .
We look forward to working with you.
We're happy to welcome you into the 365 family! All you need to do is focus on our Quality Driven Initiatives and meeting Customer Adherence Guidelines by accepting our Service Level obligations.Together, we aim to deliver an exceptional Customer experience and service to those who need us when on the side of the road.
For more information or to send details /enquiries to us please contact our team by email .
We look forward to working with you.
HOW DO I JOIN AS A Remote Australia Network Cover Response DRIVER?
Being at the forefront of driving change within the Roadside Assistance Industry our strength and focus is both with Clients and Providers. As an integral part of our platform 365 continually encourages Dealerships and Repairer groups - Local & Nationwide to be a part of the National solution for ALL our Customers.
We're happy to welcome you into the 365 family! All you need to do is focus on our Quality Driven Initiatives and meeting Customer Adherence Guidelines by accepting our Service Level obligations.Together, we aim to deliver an exceptional Customer experience and service to those who need us when on the side of the road.
For more information or to send details /enquiries to us please contact our team by email .
We look forward to working with you.
We're happy to welcome you into the 365 family! All you need to do is focus on our Quality Driven Initiatives and meeting Customer Adherence Guidelines by accepting our Service Level obligations.Together, we aim to deliver an exceptional Customer experience and service to those who need us when on the side of the road.
For more information or to send details /enquiries to us please contact our team by email .
We look forward to working with you.
RENEWAL
Our client partners will enjoy and full end to end complete solution focusing on ensuring your clients/customers have seamless access and information from us year on year. We automate this for you deliver un-rivalled access and transparency in real-time so your clients/customers get the most personal and brand confident experience available. That is our complete focus around solutions to you.
Direct Customers have automated renewals each year so you need to tell us when you wish to change/amend your details reflecting your life circumstances. To do so please email our Admin team on support@365assistance.com.au
Direct Customers have automated renewals each year so you need to tell us when you wish to change/amend your details reflecting your life circumstances. To do so please email our Admin team on support@365assistance.com.au
ID LIKE TO SEE ALL YOUR TERMS AND CONDITIONS
FOR ALL THE 365 COVERS please see link directly to our terms & conditions that will assist you.
View our Brochure
Please see the link to our brochure and this is covered clearly. Please read and let me know if you have questions.
What happens IF i Break down on TOLLWAY?
Here are the mapped roadside for tolls in Melbourne and Sydney below, and perhaps encourage you to search for those remaining Australian Tolls. (in Brisbane/Perth/Adelaide)
Map of Sydney’s motorways (In this map there are also safety briefs on what do do on a toll road)
http://www.rms.nsw.gov.au/sydney-motorways/documents/sydney-motorways-map.pdf
Melbourne
https://www.travelvictoria.com.au/victoria/tollroads/
Q What happens when I breakdown on a toll road?
A You need to place hazard light on immediately. If you are not able to pull over to a safety lane or designated stopping area then stay in your car and call the toll authority. They will have you on camera anyway and will come to your vehicle.
Q Can I use my roadside cover to help me?
A On a toll road in terms of immediate support - NO. Toll operators contract out to tow truck groups to clear incidents and your roadside assistance group is not able to intervene on Toll ways. The tow truck support group will deliver you either to a mechanical repairer in the immediate vanity OR drop you in a side street and that's where 365 can then assist you. 365 will then determine your need and respond - keeping you aware of the actions and ETA.
Hope that helps you.
Map of Sydney’s motorways (In this map there are also safety briefs on what do do on a toll road)
http://www.rms.nsw.gov.au/sydney-motorways/documents/sydney-motorways-map.pdf
Melbourne
https://www.travelvictoria.com.au/victoria/tollroads/
Q What happens when I breakdown on a toll road?
A You need to place hazard light on immediately. If you are not able to pull over to a safety lane or designated stopping area then stay in your car and call the toll authority. They will have you on camera anyway and will come to your vehicle.
Q Can I use my roadside cover to help me?
A On a toll road in terms of immediate support - NO. Toll operators contract out to tow truck groups to clear incidents and your roadside assistance group is not able to intervene on Toll ways. The tow truck support group will deliver you either to a mechanical repairer in the immediate vanity OR drop you in a side street and that's where 365 can then assist you. 365 will then determine your need and respond - keeping you aware of the actions and ETA.
Hope that helps you.
What is the WAITING PERIOD - When can I use??
For our Commercial Partners and ‘B2B’ volume clients there is no wait as terms have or will be agreed when commencing with 365.
For direct Customers - our waiting period is 48 hours from date of purchase.
Please note: Direct Customers - we don't assist with ANY pre-existing problems that have occurred PRIOR to your membership period. If you breakdown during the membership period, then always there to help and you're our priority.
Should you have a problem PRIOR to purchase and then make a payment purchasing a 365 Membership cover with the intent to use (in the full knowledge of the incident occurring prior to purchase) immediately post the 48 hour waiting period, then this will not be covered. We may elect not to service you OR if made aware by the attending provider, cancel your service and invoice you for the costs of supporting you. Please see our terms and conditions
We just need to make sure our service is for members and when 365 are used just for people with immediate problems - then this pushes costs up, then in turn the premiums and impact ALL members - hence our position re the same.
We try to be as cost effective as possible and this is why the rules are in place. We do look forward to being there for you over the life of your membership. You are safe in the knowledge that we help thousands of people each year ALL OVER AUSTRALIA.
For direct Customers - our waiting period is 48 hours from date of purchase.
Please note: Direct Customers - we don't assist with ANY pre-existing problems that have occurred PRIOR to your membership period. If you breakdown during the membership period, then always there to help and you're our priority.
Should you have a problem PRIOR to purchase and then make a payment purchasing a 365 Membership cover with the intent to use (in the full knowledge of the incident occurring prior to purchase) immediately post the 48 hour waiting period, then this will not be covered. We may elect not to service you OR if made aware by the attending provider, cancel your service and invoice you for the costs of supporting you. Please see our terms and conditions
We just need to make sure our service is for members and when 365 are used just for people with immediate problems - then this pushes costs up, then in turn the premiums and impact ALL members - hence our position re the same.
We try to be as cost effective as possible and this is why the rules are in place. We do look forward to being there for you over the life of your membership. You are safe in the knowledge that we help thousands of people each year ALL OVER AUSTRALIA.
Do 365 Work with Large Business? (Insurers, OEM’s, Dealers and Brokers)
365 are a National Roadside Assistance Company that is focused on Business to Business (b2b) dealings with the true power of our PLATFORM designed around supporting your brand.
We are the Supporting Roadside Group to TOYOTA, SUZUKI, MIDAS and many other iconic large groups together with the broad insurance and finance industry through direct Insurer and Bank connections plus the supporting broker and broker groups.
We are the Supporting Roadside Group to TOYOTA, SUZUKI, MIDAS and many other iconic large groups together with the broad insurance and finance industry through direct Insurer and Bank connections plus the supporting broker and broker groups.
