Covid-19 Message from the CEO 20 March 2020
To our Affiliate Partners, Network Providers and Client Members,
At 365 Assistance, we are devoted to ensuring the health and safety of our Suppliers, Partners, Customers and Employees.
We continue to closely monitor the impact of the Coronavirus (COVID-19) and are following the advice of the World Health Organisation, Australia’s Chief Medical Officer, coupled with the actions of the Government and other business leaders.
There is no doubt that what we are facing is unprecedented and will impact our lives and those we care for now and in the immediate future. 365 is committed to addressing the constant need to be careful, patient, tolerant and neighbourly and have taken the following precautionary steps to protect those who rely on 365 every day, by implementing the following measures across our business:
365 Support Centres
365 Network Providers
Where possible, when attending Customers at the side of the road (365 Roadside Assist), or in their homes (365 Home Assist), we have evaluated our current practices and our plan to continue the high standard of support which we’re renowned for by:
We continue to encourage you to connect with us:
Support is Available
365 shares best practices with our extended business communities. The mental health and well-being of our community is of outmost importance. Support is available if you are anxious about COVID-19 or distressed because you are in self-quarantine or sick. Visit the Head to Health website for:
While 365 remain open for business 24/7, we are here to support you. We recognise there may be unusual and community challenges facing us at this time and what lies ahead. We ask for your patience as we correspond with the authorities and other Government and Emergency Service operatives within the local community and more broadly, regionally and in Australia.
Thank you for being a loyal 365 Customer or Provider and we look forward to working closely with you to ensure we provide the best possible service outcomes to people when they need us. We’ll be continually monitoring the situation and will do our outmost to maintain our high levels of service.
For more information and the latest updates please continue to check into our website.
Sincerely,
Peter Richardson
Chief Executive Officer, 365 Assist Group
At 365 Assistance, we are devoted to ensuring the health and safety of our Suppliers, Partners, Customers and Employees.
We continue to closely monitor the impact of the Coronavirus (COVID-19) and are following the advice of the World Health Organisation, Australia’s Chief Medical Officer, coupled with the actions of the Government and other business leaders.
There is no doubt that what we are facing is unprecedented and will impact our lives and those we care for now and in the immediate future. 365 is committed to addressing the constant need to be careful, patient, tolerant and neighbourly and have taken the following precautionary steps to protect those who rely on 365 every day, by implementing the following measures across our business:
365 Support Centres
- Our Call Centre Agents are being kept up-to-date and are highly informed of any changes in communications about the contagion, updating Customers at the time of assisting them regarding the best cause of action in view of the circumstances that presents with the Customers case.
365 Network Providers
Where possible, when attending Customers at the side of the road (365 Roadside Assist), or in their homes (365 Home Assist), we have evaluated our current practices and our plan to continue the high standard of support which we’re renowned for by:
- Advising our Network Providers to keep a safe distance of contact from the Customer (stay more than 1.5 metres from people) and by asking them to stay within their vehicle whilst we attend to the problem.
- Minimising physical contact, especially with people at higher risk such as older people.
- Follow the ‘social contact’ guidelines as set out by the Federal Government and Department of Health (eg: hand shaking or human to human contact etc) at any given time and are free of symptoms of the virus to the best of one’s knowledge.
We continue to encourage you to connect with us:
- We are fully adaptable given our advanced digital capability and the 365 ecosystem enables business as usual practices.
- In place of face to face meetings (unless specifically planned) 365 encourages Video conferencing to ensure you, your team and those in which you have contact with are not at risk of exposure through your interactions with 365 Assistance.
- Our employees have received guidelines and educational materials so that they can address situations that may occur and are informed of changing conditions hourly.
- Our employees have also been advised to self-isolate if they are feeling unwell or have flu-like symptoms.
Support is Available
365 shares best practices with our extended business communities. The mental health and well-being of our community is of outmost importance. Support is available if you are anxious about COVID-19 or distressed because you are in self-quarantine or sick. Visit the Head to Health website for:
- links to mental health online and phone support
- resources and services that can help if you’re experiencing mental health concerns or trying to support someone else
While 365 remain open for business 24/7, we are here to support you. We recognise there may be unusual and community challenges facing us at this time and what lies ahead. We ask for your patience as we correspond with the authorities and other Government and Emergency Service operatives within the local community and more broadly, regionally and in Australia.
Thank you for being a loyal 365 Customer or Provider and we look forward to working closely with you to ensure we provide the best possible service outcomes to people when they need us. We’ll be continually monitoring the situation and will do our outmost to maintain our high levels of service.
For more information and the latest updates please continue to check into our website.
Sincerely,
Peter Richardson
Chief Executive Officer, 365 Assist Group
