CUSTOMER ENGAGEMENT

We understand how life in general can make us all
time-poor, let alone in an emergency. That's why we prioritise your Customer's experience

90 minute response time
Our national Providers understand that time constraints and quick response to emergencies is key to providing ​the best possible service. Our average response times offer solutions to enable Customers to bring time back on their side. 

Remove potential ensuing damage
Our skilled builders are a trusted team of experts in their respective fields. They'll quickly diagnose and remove any immediate threat or damage that can potentially lead to larger issues. ​

Track your Tradie
Launching soon, will be a customised APP allowing Customers to keep track of the Tradesperson and provide a sense of security knowing they'll be attended to within the agreed timeframe, swiftly.

Why choose us?

TARGETED ASSISTANCE NOW IN YOUR REACH 

365's Service benchmarks ensure all your Customers receive consistent, high-quality service anywhere, anytime. Claims Management groups and Insurance Claims departments will reap the rewards through targeted Customer Relationship Management. 365 facilitates:

• An integrated support environment with real-time reporting capabilities.
  
• Our strength lies in our qualifying standards within the network and immediate support capabilities which drives value for Customers and Insurers alike. 
  
• Monitoring Provider compliance ensures the right people, with the correct technical resources, are deployed as soon as possible with the most appropriate solutions.
• Quick and convenient help to your policyholders stops the progression of an incident and reduces claims. 
  
• Assist our Partners to reduce the cost and the number of claims through effective make-safe emergency management services.
• Risk is a fundamental part of any business operation. We’ll work closely with you to provide the ideal mix of solutions and services you need to survive the consequence of ever-changing landscapes.

10 Most common emergency services

WE COVER PLUMBING, ELECTRICAL, EMERGENCY HEATING/ COOLING DIAGNOSIS and EMERGENCY LOCKOUTS

Our Service solutions works as a make-safe to fix emergency repairs. Designed to cover the cost of the call out and work to stop damage and fix the issue if possible. Costs of replacement parts will be at the Customers expense.

Damaged roof or guttering causing an internal leak to the residence 
+

Water leaking internally through ceilings or walls as a result of a damaged roof or damaged gutter attached to the residence.​

Blocked toilet, drain
or pipes 
​
+

Blockage in toilet, drain or pipes preventing water flow, resulting in an overflow or backup.

 Burst tap or
​showerhead
​
+

Uncontrollable water flow as the result of a damaged or burst tap or showerhead

Burst pipe
+

Physical breakage or a pipe or joint, resulting in a burst pipe and uncontrollable water flow

Gas leak
+

Gas leak as a result of damaged gas pipe lines or gas appliances

Broken hot water system
+

Broken or damaged system.​

Blackout or
​power failure
+

​Disruption of power supply to the house (excludes area-wide blackouts).​

Lockout
+

​Locked out or unable to gain entry to home, we’ll send out a Locksmith.

Broken or Damaged heating /cooling system
+

Broken or damaged system diagnosis. 

Broken external door
​or window
+

Damage to external door or window that puts safety or security at risk (e.g. broken glass, damaged locks, jammed doors or windows). 

How will your Customers benefit with us?

THE 365 EMERGENCY HOME ASSIST COMMITMENT

✔ NO CALL OUT FEES
We pay for the  cost of the call out, to get the tradesperson to your customer. 

✔ NO NEED TO CHASE QUOTES 
In the event of an emergency you can avoid having to search and wait for a tradesperson to come and then pay for the tradesperson to attend.  

✔ NO HIDDEN CHARGES
Only pay for the actual repairs and parts that are additional. 

Download your brochure

✔ 2 CALL OUTS
You’re entitled to 2 call-outs per year. 
​
✔ CONCIERGE SERVICE
​We provide a concierge service. This means once you’ve used all your included call-outs for the year, we can still help connect you with a trade provider from our national network to quote on attending any home emergencies or problems that pop up. ​